FAQ
GENERAL
WHERE ARE ROMI BASHA PIECES MADE?
We are proud to design all our pieces in-house in Florida, and work with trusted suppliers across the globe, including the USA and Asia, to bring our designs to life.
IS ROMI BASHA ETHICAL AND SUSTAINABLE?
At Romi Basha, we’re dedicated to thoughtful design, responsible craftsmanship, and lasting quality.
• Every collection is produced in small batches to minimize waste and promote mindful consumption.
• We collaborate with trusted factories and suppliers who meet high ethical and sustainability standards.
• Transparency and integrity guide everything we do - we only work with partners who share our commitment to creating with care.
HOW DO I CARE FOR MY ROMI BASHA PIECE?
Our special designs are made with the highest quality fabrics and delicate details. To effectively maintain the longevity and quality of your item(s), please follow the specific instructions located on the care label inside your garment. Each piece is uniquely designed, and care instructions may vary.
The most reliable way we'd recommend is taking your piece to the dry cleaners!
HOW DO ROMI BASHA PIECES FIT?
Most items have a size chart / guide attached to the listing. If you have any questions about a specific style’s measurements / fit, you can always reach out to romibasha@gmail.com.
SHIPPING AND RETURNS
DO YOU ACCEPT RETURNS & EXCHANGES?
Please view our Return Policy for more information.
HOW MUCH IS SHIPPING?
Our shipping costs vary depending on location and which shipping service you choose. At checkout you can choose which shipping option suits you best.
DO YOU SHIP WORLD WIDE?
Yes - we offer global shipping to all destinations.
Please note import tax and duty is subject to your own country and will not be an expense covered by Romi Basha. Please be aware of the tax and duty regulations of your country before ordering.
WHAT IS THE TURN AROUND TIME FOR CUSTOM ORDERS?
Due to the nature of the customization process, please allow 10-14 days for delivery. We will update you with tracking information once it's shipped!
SERVICES
HOW DO I CUSTOMIZE A ROMI BASHA PIECE?
Here at RomiBasha, we take pride in creating designs that are special, unique, and visionary. All of our customizable pieces have a forum in their listing which allows you to create your own jacket!
If you'd like to customize something that is not shown on the website or add additional components, please reach out to romibasha@gmail.com and we'd be happy to work with you!
WHOLESALE INQUIRIES
Please contact info@romibasha.com with your name, company name, location, resale certificate, and what you're interested in reselling. Please view romibasha.com for our full collection.
PRESS INQUIRIES
We would love to hear from you! Please contact us at: info@romibasha.com
DO YOU DO EVENTS / MOBILE TRUNK SHOWS?
Yes! Romi Basha loves bringing our collections directly to you. We host private events, pop-ups, and mobile trunk shows for clients who want a personalized shopping experience. Reach out to us to schedule an event or learn more about hosting a Romi Basha experience near you.
OTHER
WHAT MATERIALS DOES ROMI BASHA USE?
At Romi Basha, we work exclusively with 100% natural materials. Our collections feature cotton, linen, and cashmere, chosen for their quality, comfort, and longevity. We never use synthetic fibers - every piece is crafted to feel luxurious, breathe beautifully, and age gracefully.
CAN I ADD A GIFT MESSAGE TO MY ORDER?
Absolutely! When placing your order, you can include a personalized gift message at checkout. We’ll include it with your package, making your gift thoughtful and ready to delight.
THE ITEMS I WANT IS OUT OF STOCK - WHAT DO I DO?
Please reach out to info@romibasha.com and we'd be happy to help accommodate your needs the best we can!
WHAT TO DO IF I RECEIEVED A FAULTY / INCORRECT ITEM?
Please email info@romibasha.com your Name, Order #, and a description of your inquiry.